Signing in

Sign in

If you belong to one stable, the app opens it. If you belong to more than one, it opens the stable you last opened on this device. The first time on a device, it opens Your stables so you can choose. If you are not an active member of any stable yet, it opens Your stables.

After 10 wrong passwords for one email, signing in with it also asks for a code sent to that email, for up to 15 minutes. The code comes only after the right password.

1. Press Sign in at the top of the page.
2. Enter the Email and Password of your account.
3. Press Sign in.
4. If Enter your sign-in code appears, type the 6-digit code sent to your email and press Sign in.

Sign in with your device’s lock

After you sign in with your password, your phone or computer may offer to save a passkey for the app. Confirm it with the device’s PIN, face or fingerprint.

Next time on that device, the sign-in page opens the PIN, face or fingerprint prompt right away. Cancel the prompt to sign in with your email and password instead.

If the page says This passkey can’t sign you in, the device’s passkey no longer works for your account. Sign in with your email and password.

To remove a device, open Account settings, press Sign-in and security, and find Devices that unlock your account.

Enter a sign-in code

If you turned on Two-factor authentication in Account settings, signing in with your password also needs a 6-digit code sent to your email. The code works for ten minutes.

After you enter a code in a browser, that browser skips the code for 30 days after your last sign-in there. A sign-in with your device’s lock needs no code.

Changing or resetting your password makes every browser ask for the code again.

If the code expired, press Use your password instead and sign in again.

If you don’t see the email, check your spam folder.

Create your account

Your account is how you sign in. After you sign in, you join a stable with its invite, or start a new stable.

A Canidary account doesn’t sign in here. Canidary Equestrian has its own accounts; you can use the same email for both.

If you have a Canidary account, press Continue with your Canidary account instead. It creates a linked Canidary Equestrian account, with no new password.

If you opened a stable’s invite link before you signed up, signing in takes you back to that invite.

A password needs at least 12 characters, with an uppercase and a lowercase letter, a number and a symbol.

1. Press Create an account on the sign-in page.
2. Fill in your Full name, Email and Password, and the password again under Confirm password.
3. Press Create account.
4. Verify your email with the code sent to you, then sign in.
5. On Your stables, enter your stable’s Invite code and press Continue, or press Start a stable.

Sign in with your Canidary account

If you are already on Canidary with a puppy raising club, you don’t need a new password here.

You come back signed in to the account linked to your Canidary account. The first time, it is made with your Canidary account’s name, email, photo, password, language and two-factor authentication. Notification settings start fresh. After that the two accounts are separate: a change to one changes nothing in the other, except a new password, which signs out both and may change the other’s password too.

If this email already has an account here, sign in with its password and link the two in Account settings.

Finish in the browser you started in. The page that brings you back works only there.

1. On the sign-in page, press Continue with your Canidary account.
2. On Canidary, sign in if you are asked to, then press Continue to Canidary Equestrian.
3. The first time, type the code sent to your email and press Continue. It makes sure nobody else links your accounts.

Verify your email

After you sign up, the app emails you a 6-digit code. You can sign in once you enter it.

The code works for ten minutes. If it did not arrive, press Send a new code. If you sign in before you enter it, the sign-in page opens this page for you, and sends a new code once the last one has expired.

Enter the code in the browser where you signed up or asked for it. In another browser, press Send a new code there first.

If you don’t see the email, check your spam folder.

If your email was changed without a code, signing in sends a code to it, and you verify it the same way.

1. Open the email and copy the code.
2. Enter it under Code from the email.
3. Press Verify.
4. Press Sign in and sign in with your new account.

Reset a forgotten password

Saving a new password signs you out on every device, and signs out your linked account if you have one.

It also removes every device that unlocks your account, and every device that unlocks your linked account. Each device can save a new passkey when you next sign in on it with your password.

If one of your two accounts was made from the other and neither password was changed on its own since, your linked account gets the new one too.

1. Press Forgot your password? on the sign-in page.
2. Enter the email you sign in with and press Send the link.
3. Open the link in the email within one hour.
4. Enter a new password under New password and again under Repeat the new password.
5. Press Save the new password, then sign in with it.

Sign out

Press the Settings gear at the top of the page, then Sign out.

On a phone, you can also press More in the bar at the bottom of a stable’s page. Sign out is at the end of the page.

On Account settings, Sign out is under your email. It takes you to the front page.